Contact Us

Our Location in Ireland
Dublin Office

CarHireExcess.ie
c/o Blue Insurance Ltd,
Plaza 255,
Blanchardstown Corporate Park 2,
Blanchardstown, Dublin 15

   0818 444 4470818 444 447
   01-485411301-4854113
   info@carhireexcess.ie

Opening hours:
Monday - Friday: 08:30 – 18:30
Saturday: 09:30 – 16:00
Sunday: 10:00 – 14:00

Complaints Procedure

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.ie.

We will do our best to resolve your complaint within 40 business days of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter to the Financial Services and Pensions Ombudsman (FSPO) (www.fspo.ie). If you purchased your policy online you will also be able to use the EC On-line Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr/ who will notify the FSPO on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your Policy Wording.